As director of the Memphis Public Libraries, McCloy leads an urban library system with 18 locations, a radio and TV station, a 2-1-1 call center, and diverse offerings of 7,000 programs impacting nearly 3 million customers. She initiated a private funding campaign for JobLINC, a mobile job/career service, and envisioned and secured private support for the teen learning lab CLOUD901, one of the largest and most innovative STEAM labs nationwide free for public use. McCloy champions eliminating barriers to access, connecting residents to the world beyond their communities, and ensuring opportunities for all in a city known nationally for its high rate of disconnected youth. A graduate of the University of California, Berkeley, Rhodes College Institute for Executive Leadership, and Leadership Memphis, McCloy was named “Top Leader and Librarian” by Gandhi’s Be Magazine for making a difference in her local and global community.